instagram dms not working

Instagram DMs Not Working: How to Fix It?

Instagram DM has a place on the list of must-try features on Instagram. Instagram DM, also called Instagram Direct Message, lets you send messages to your friends, invite potential followers to check out your page, and reach your marketing goals.

There are errors and bugs in every feature. When it comes to Instagram’s direct message (DM) feature, a lot of people might get stuck on the loading screen. Don’t give up on Instagram DMs just yet. Here are some easy ways to fix Instagram DMs that get stuck on the loading screen. Look at them!

Why are Instagram DMs Stuck on the Loading Screen?

Before we can fix the problem where Instagram Direct Messages won’t load, we need to figure out why. The Instagram stuck on loading screen problem could be caused by any of the following.

  1. The Internet connection is bad, so Instagram Direct Messages are stuck on the loading screen.
  2. The Instagram app might not be as good as it used to be.
  3.  Cache files that are broken.
  4. There are too many people using Instagram Direct Message at the same time.
  5.  Instagram limits what you can do.

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How to Fix Instagram DMs Stuck on the Loading Screen

Here are all the fixes. Please try each one of those ways.

Fix 1. Make Sure You Have a Good Internet Connection

If your internet connection isn’t stable, Instagram DM might get stuck on the loading screen. It’s important to make sure you have a good internet connection when you use Instagram.

Use a different device or app to check the speed of the internet. You could also try to load Instagram DM again from a different internet.

Fix 2. Delete the Instagram cache

Most of the time, Instagram DM won’t work well because of the cache that gets made every time you open this app. If you’re having trouble getting Instagram Direct Messages to load, you can try clearing your cache.

Go to Settings > Instagram > Clear cache if you have an Android phone. The cache will be wiped clean.

If you have an iPhone, you can remove the Instagram app by holding down it for a few seconds. Go to the App Store and download it again.

Fix 3. Update Instagram App

An old, out-of-date version of the app could easily give you a lot of problems, but a newer version of Instagram will fix the bugs that the support team is aware of.

You can check to see if there is a newer version of Instagram by going to the App Store or Google Play Store.

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Fix 4. Restart Your Phone

Sometimes problems with Instagram Direct Messages getting stuck on the loading page aren’t caused by the app itself. It could have been done on your phone.

Quit the Instagram app and turn on your phone again. Check if the Instagram DMs stuck on the loading page error comes back after you restart your phone.

Fix 5. Wait Patiently

As we said before, the Instagram DM feature might be temporarily down when the server is too busy. Wait a few minutes or even a few hours and see what happens.

Fix 6. You have reached the limits for the day

Even though Instagram hasn’t officially said how many messages you can send every day, if you send 150 or more every day, you might not be able to use this feature unless you pay for it.

If you reach the limit and still want to send Instagram DMs, here are two ways to do so. You can either use a virtual private network (VPN) or create a new Instagram account.

Fix 7. Check Instagram Action Block

When you break Instagram’s Community Guidelines, it’s likely that Instagram will limit your ability to use the app, or even put you on the Instagram DM page.

If Instagram really does ban you, you will get a message that says “Action Blocked.” In this case, you need to tell Instagram what happened and see if you can get back to normal.

Fix 8. Report to Instagram Support Team

If none of these work, you can only contact the Instagram Support team. They will talk to the Development team and get your problems fixed as soon as possible.

The Bottom Line

Problems with Instagram DM, not loading can be easily fixed in the eight ways listed above. We hope that you have already found a solution to the annoying problem. If you think this is helpful, please tell other people. Also, there are more of our posts on Instagram. Please check out our blog page for more ways to solve problems.


Anjali Arora

Anjali works on KeyManagement Insight as a Content Editor. She reports the latest news and gossip about celebrities in the entertainment industry. Furthermore, her interests lie majorly in Sketching, traveling, and adventurous activities.

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